Reward didn’t arrive after watching an ad
Wait 1–2 minutes and reopen the screen. If it still doesn’t appear, restart the app.
If the issue repeats, email support and include your approximate time + what reward it was.
Ads aren’t loading
Switch network (Wi-Fi ↔ mobile), then restart the app. Some ad inventory depends on region/time.
If it persists, send your device + OS + time of issue.
The game crashes or freezes
Restart your device and try again. If it continues, email support with what you were doing right
before the crash. If possible, include a screenshot/video.
Purchase issue
Please include the store receipt (Apple/Google) and the exact item name. Do not post receipts publicly;
email them to support so we can assist securely.
What info should I send for fastest help?
Device model, OS version, game version, exact issue, steps to reproduce, time of issue, and screenshots if available.